This Fulfillment and Refund Policy ("Policy") outlines the terms and conditions for the purchase of digital information products ("Products") offered by Sales Pride on J-Mitchell.Phonesites.com ("Website"). By purchasing through the Website, you agree to be bound by this Policy.
Fulfillment
- Access to Products: Upon successful completion of your purchase, you will receive immediate access to the purchased Product in the format specified on the product page.
- Delivery of Downloadable Products: Downloadable Products will be delivered electronically to the email address associated with your purchase.
- Access to Streaming Products: Streaming Products (if offered) will be accessible through a secure login on the Website.
- Customer Responsibility: It is the customer's responsibility to ensure that the email address provided at the time of purchase is accurate and accessible.
Refunds- No-Refund Policy: Sales Pride & J-Mitchell.Phonesites.com operates on a strict no-refund policy for all digital Products, except in cases of billing errors.
- Definition of Billing Error: A billing error is defined as an incorrect charge to your payment method or a duplicate charge for the same Product.
How to Report a Billing Error
Reporting- Timeline: If you believe you have been incorrectly billed, please contact us within 30 days of the purchase date.
- Contact Information: Email us at [email protected] with your order number, the date of purchase, and a detailed explanation of the billing error.
Processing Refunds for Verified Billing Errors- Refund Processing: Refunds will only be issued for verified billing errors and will be processed within 5 business days of verification.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Right to Refuse Refund: Sales Pride reserves the right to refuse a refund request if it cannot be verified or if it violates this Policy.
Dispute Resolution- In the event of a dispute arising from this Policy, the parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiation, it will be subject to the jurisdiction of the courts in resident state of Sales Pride.
Limitation of Liability
- Sales Pride and J-Mitchell.Phonesites.com shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the Products. Our liability is limited to the amount paid for the Product.
Changes to this Policy
- We reserve the right to modify this Policy at any time without prior notice. Any changes will be posted on the Website and will become effective immediately upon posting.
Policy Acknowledgment
- By purchasing, you acknowledge that you have read, understood, and agreed to this Policy.
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